Shipping policy

Shipping Policy

Last Updated: September 2, 2026

At Footnovaa, we are committed to processing and shipping your orders as efficiently and reliably as possible. This Shipping Policy explains our order processing times, shipping methods, estimated delivery timeframes, shipping charges, tracking procedures, and delivery-related issues.

1. Order Processing Time

Orders are generally processed within 1–3 business days, Monday through Friday, excluding applicable U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During periods of high order volume, including major sales events and holiday seasons, processing may take longer than usual. If there is an unexpected delay affecting your order, we will make reasonable efforts to notify you using the contact information provided with your order.

Important: Order processing time is separate from shipping and delivery time.

2. Shipping Methods & Estimated Delivery Times

Available shipping options and estimated delivery times may vary depending on your delivery address, product availability, package size, and the shipping options available at checkout.

Where available, estimated delivery timeframes may include:

Shipping Method Estimated Delivery Time Coverage
Standard Shipping 5–10 business days Contiguous United States
Expedited Shipping 3–5 business days Where available
Express Shipping 7–8 business days Where available
Standard Shipping 8–15 business days Alaska & Hawaii
Standard Shipping 10–20 business days U.S. Territories, where available

Delivery estimates begin after the order has been processed and shipped.

Delivery timeframes are estimates only and are not guaranteed unless expressly stated otherwise at checkout.

Actual delivery times may vary due to carrier operations, weather, holidays, destination, or other circumstances beyond our reasonable control.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as:

  • Delivery address

  • Package weight and dimensions

  • Selected shipping method

  • Product availability and fulfillment location

If Footnovaa offers a free-shipping promotion, the applicable eligibility requirements and minimum purchase amount will be clearly stated at checkout or in the applicable promotion.

Unless otherwise stated, shipping charges are non-refundable. If a return or refund is caused by our error, the applicable shipping costs will be handled in accordance with our Return & Refund Policy.

4. Order Tracking

Once your order has been shipped, we will generally send a shipping confirmation to the email address provided with your order.

Where tracking is available, the shipping confirmation may include:

  • Tracking number

  • Shipping carrier

  • Tracking link

  • Available delivery information

Tracking information may take some time to become active after the package has been handed to the carrier.

You are responsible for monitoring the tracking information and ensuring that someone is available to receive the package when appropriate.

5. Shipping Carriers

Depending on the order, destination, package characteristics, and shipping service selected, we may use third-party shipping carriers such as:

  • United States Postal Service (USPS)

  • UPS

  • FedEx

  • Other reputable carriers or fulfillment partners, where applicable

The carrier used for an order may be selected based on the available shipping service and fulfillment requirements.

Carrier availability may vary by destination and may change without prior notice.

6. Delivery Issues

6.1 Shipping Delays

Although we make reasonable efforts to meet estimated delivery timeframes, delays may occur.

Possible causes include:

  • Severe weather or natural disasters

  • Carrier delays or operational issues

  • High shipping volumes

  • Holidays or peak shopping periods

  • Incorrect or incomplete address information

  • Transportation disruptions

  • Customs or governmental processing, where applicable

  • Other circumstances beyond our reasonable control

Footnovaa is not responsible for delays caused by events outside our reasonable control. However, we will make reasonable efforts to assist you in resolving delivery issues.

6.2 Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error after placing your order, contact us as soon as possible at supports@footnovaa.shop.

We will make reasonable efforts to update the shipping information if the order has not yet been shipped. However, we cannot guarantee that an address change will be possible after an order has been submitted.

Footnovaa is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

6.3 Lost Packages

If your package appears to be lost in transit, please first review the tracking information and contact the shipping carrier where appropriate.

You may also contact us at supports@footnovaa.shop, and we will make reasonable efforts to assist with the delivery issue.

Where the carrier confirms that a package has been lost, we will review the situation and determine the appropriate resolution in accordance with our policies and applicable law.

6.4 Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Check with household members, neighbors, or building management.

  3. Review any delivery instructions or carrier notices.

  4. Contact the shipping carrier to report the issue.

  5. Contact Footnovaa if you need further assistance.

Footnovaa cannot guarantee replacement or reimbursement for packages reported missing after being marked as delivered by the carrier, but we will make reasonable efforts to assist.

6.5 Undeliverable or Returned Packages

A package may be returned to us because of an incorrect address, refused delivery, failure to collect the package, or another delivery issue.

If a package is returned to Footnovaa, we may contact you to arrange:

  • Reshipment, subject to applicable additional shipping charges; or

  • A refund, subject to our Return & Refund Policy and any applicable shipping costs.

7. Alaska, Hawaii & U.S. Territories

Shipping availability and delivery times may vary for Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, and other U.S. territories.

Any applicable shipping options, rates, and estimated delivery times will be displayed at checkout when available.

8. International Shipping

Footnovaa currently primarily offers shipping within the United States.

We do not currently offer direct international shipping unless an international destination is specifically made available at checkout.

Customers located outside the United States should not place an order unless the applicable destination and shipping option are available during checkout.

If a customer chooses to use a third-party freight forwarding service, the customer is responsible for the arrangement, costs, risks, and any additional obligations associated with that service. Once the order has been delivered to the designated freight-forwarding address, Footnovaa may not be responsible for subsequent transportation or handling by the freight forwarder, to the extent permitted by applicable law.

9. Customs, Duties & Taxes

For orders shipped to locations where customs or other governmental requirements apply, the customer may be responsible for any applicable duties, taxes, fees, or other charges unless otherwise stated at checkout.

Footnovaa is not responsible for delays caused by customs or governmental processing.

Because international shipping is not currently offered directly, this section primarily applies where an order is otherwise accepted for a destination subject to such requirements, including certain U.S. territories or freight-forwarding arrangements.

10. Shipping Restrictions

Certain products, destinations, or delivery addresses may have shipping restrictions due to carrier requirements, legal requirements, product characteristics, or other operational limitations.

If we are unable to ship an order to the address provided, we may contact you to request an alternative address or cancel the affected order and issue an applicable refund.

11. Order Changes & Cancellation

If you need to change your shipping address or cancel an order, contact us as soon as possible at supports@footnovaa.shop.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped.

Once an order has been shipped, we may be unable to change the delivery address or cancel the shipment. Any eligible cancellation or refund will be handled in accordance with our Return & Refund Policy.

12. Contact Us

If you have questions about shipping, delivery, tracking, or this Shipping Policy, please contact us:

Store Name: Footnovaa
Email: supports@footnovaa.shop
Phone: +1 448-203-1442
Website: footnovaa.shop
Mailing Address: 9150 Chipwood Cir, Anchorage, AK 99507, United States