Contact information

Contact Us

We value your feedback and are here to assist you. If you have any questions, concerns, or need assistance with your order, products, shipping, returns, or other matters, please contact us using the information below.

Customer Support

Store Name: Footnovaa

Support Email: supports@footnovaa.shop

Phone: +1 448-203-1442

Website: footnovaa.shop

Mailing Address:
9150 Chipwood Cir
Anchorage, AK 99507
United States

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (AKST) — Email & Chat

Saturday: 10:00 AM – 4:00 PM (AKST) — Email Only

Sunday: Limited — Email Only
Messages received on Sunday will generally be addressed on the next business day.

U.S. Federal Holidays: Closed
Messages received on holidays will generally be addressed on the next business day.

Response Time

We aim to respond to customer inquiries within 24 business hours.

During periods of high volume, holidays, promotional events, or other busy periods, response times may extend to 48 business hours.

For questions regarding an existing order, please include your order number in your message so that we can assist you more efficiently.

Order Support

For assistance with an existing order, please contact us as soon as possible and provide your order number along with a brief description of the issue.

Depending on the nature of your request, we may ask for additional information necessary to locate your order or resolve the issue.