Refund policy

Return & Refund Policy

At Footnovaa (“we,” “our,” or “us”), we are committed to ensuring your complete satisfaction with every purchase. This Return & Refund Policy outlines your rights and our procedures for returns, exchanges, and refunds. This policy complies with the Federal Trade Commission (FTC) Mail, Internet, or Telephone Order Merchandise Rule and applicable state consumer protection laws.

1. Return Window & Eligibility

We offer a 30-day return window from the date of delivery. To be eligible for a return:

The return request must be initiated within 30 calendar days of delivery confirmation.
The item must be in its original, unused, unworn, and undamaged condition.
All original tags, labels, packaging materials, and accessories must be included.
A valid proof of purchase (order confirmation email or order number) is required.
The item must not fall under our Non-Returnable Items list.

Items That Cannot Be Returned

The following categories are final sale and not eligible for return, refund, or exchange unless defective:

Clearance, flash sale, or marked-down “final sale” items
Gift cards and store credit vouchers
Personalized, customized, or made-to-order products
Items showing signs of wear, washing, alteration, or damage after delivery
Intimate apparel, swimwear, and hygiene-sensitive products
Products missing original packaging, tags, or authentication cards

Additional Non-Returnable Items

The following items are not eligible for return unless defective or damaged upon arrival:

Underwear and intimate apparel
Earrings and hygiene-sensitive accessories
Opened personal care products
Items specifically marked as “Final Sale”

Product Condition Requirements

All footwear, clothing, dresses, hoodies, watches, accessories, and fashion products must be returned in their original condition, unworn, unused, unwashed, and free from stains, odors, pet hair, damage, or alterations.

All original tags, labels, packaging, manuals, protective films, and accessories must be included where applicable.

Items returned in a condition that reduces their resale value may be rejected or may qualify only for a partial refund.

2. How to Initiate a Return

To start a return, please follow these steps:

Contact Us

Email our support team at supports@footnovaa.shop with your order number and reason for return.

Receive Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number within 1–2 business days.

Package Your Item

Securely pack the item in its original packaging with all tags and accessories attached. Clearly write the RMA number on the outside of the package.

Ship the Return

Use a trackable shipping method to send the package to the address provided with your RMA. We strongly recommend purchasing shipping insurance for high-value items.

Important: Returns sent without a valid RMA number or past the 30-day window may be refused or subject to a 20% restocking fee at our discretion.

Return Address Notice

Please do not send returns to any address listed on our website unless specifically instructed by our support team. All returns must be sent to the return address provided in your Return Merchandise Authorization (RMA) instructions.

3. Return Shipping Costs

Return Reason	Return Shipping Cost	Refund of Original Shipping
Defective or damaged item	Paid by Footnovaa (prepaid label)	Full refund included
Incorrect item sent	Paid by Footnovaa (prepaid label)	Full refund included
Item not as described	Paid by Footnovaa (prepaid label)	Full refund included
Change of mind / Wrong size	Paid by customer	Non-refundable
Other reasons	Paid by customer unless approved otherwise	Non-refundable

4. Refund Process & Timeline

Once we receive and inspect your returned item:

Inspection: We inspect the item within 2–3 business days of receipt to verify condition and eligibility.
Notification: You will receive an email confirming whether your return has been approved or rejected.
Refund Issued: Approved refunds are processed to the original payment method within 5–10 business days.
Credit Appearance: Depending on your bank or card issuer, the refunded amount may take an additional 3–5 business days to appear on your statement.

Partial Refunds

Partial refunds may be granted if an item is returned in a condition that reduces its resale value (for example, missing tags or damaged packaging). The partial refund amount will be determined at our discretion based on the condition assessment.

5. Exchanges

We do not currently offer direct exchanges. If you need a different size, color, or product:

Return the original item following the process above for a refund.
Place a new order for the desired item on our website.

This ensures the fastest delivery of your new item, as popular sizes and colors may sell out quickly.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:

Contact us within 7 days of delivery at supports@footnovaa.shop.
Include clear photos of the item and packaging, along with your order number.
We will arrange a free replacement or issue a full refund, including original shipping costs.
We may provide a prepaid return shipping label for defective or incorrect items.

7. Lost or Stolen Packages

Footnovaa is not responsible for packages that are lost or stolen after they have been marked as “Delivered” by the shipping carrier.

If your package is lost in transit (not yet marked delivered), please contact us within 14 days of the expected delivery date so we can initiate an investigation with the carrier.

8. Cancellations

Orders can be cancelled for a full refund if the request is made within 2 hours of placing the order and before the order has been processed for shipment.

Once an order has been shipped, it cannot be cancelled and must go through the return process.

9. Customer Support

Email: supports@footnovaa.shop

Phone: +1 448-203-1442

Website: footnovaa.shop

Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

10. Contact Information

Store Name: Footnovaa